Cancelation Policy
Sessions/Classes that are not cancelled with 24 hours notice will be charged the full fee.
At CoreBody, we strive to see clients in the most timely and efficient manner, adhering to scheduled appointment times. We hope you understand that CoreBody has limited space and your session is specifically reserved for you.
In the event that you are unable to keep your scheduled appointment or group class with us, please contact the studio by phone or email at least 24 hours prior to your appointment.
If you do not reach us via phone, please leave a message on our voicemail system. If we do not hear from you within this time frame, and you do not keep your appointment, you will be charged the full amount of the scheduled appointment.
CoreBody does Not issue refunds.
No Shows + Late Arrivals
Private and Duet
In the event that you forget your appointment, you will be charged in full for your missed session. We understand life happens, if you arrive late for your appointment with us, please contact the studio by phone and leave us a message or email. Your session will be shortened in order to accommodate others whose appointments follow yours. Your instructor, due to the demands of the schedule, cannot go over your scheduled appointment time. Regardless of the length of the appointment actually given, you will be responsible for the full amount of the scheduled session. Out of respect and consideration to your instructor and other clients, please plan accordingly and arrive 5min early for your appointment.
Snow Policy
If it snows over-night please call into our studio line 604-916-9335 to ensure your class is still running.
When it calls for heavy snow the night prior we will usually decide for ‘early AM’ classes to cancel them if we believe the roads will be icy and unsafe to drive (we will call, email or text clients to let you know the night prior).
Early AM meaning 6am/7am classes….as it gets later in the day it usually warms up enough to drive….again check into our studio line 604-916-9335 or with your instructor to ensure your class is running.
Monthly Payment Packages
For flexibility to all clientele, we have chosen to offer monthly billing as our method of payment which can be received via Visa, Master Card or Monthly EFT whereby we receive a void cheque from clients to pull electronically from your checking account each month.
Any need to cancel your class or privates/semi privates long-term must be made in writing or via email to your instructor, 15 days prior to the next monthly billing date, no exceptions.
Etiquette
You will want to allow yourself a few moments to adjust to the studio before your session begins. Please arrive 5 minutes prior to your start time; your Private session, semi private and or group class will run for 55 minutes in length.
Please be mindful of your voice level when entering and while in the studio as to not disturb other clients while sessions or classes are in progress. Being an open space, loud voices can be very distracting to clients who are focusing on their work.
Give yourself a chance to really connect and to be fully present, we ask that cellphones remain off during your time with us and tucked away with your belongings.
Pilates is done with bare feet or sticky/pilates socks…(we will have these available in the studio soon!) Please refrain from wearing shoes in the studio, we like to keep things spotless.
In order to help you achieve proper form, your instructors will use hands on cueing. Let your instructor know if you have reservations or are uncomfortable being touched.
Client Health-Issues
Foot Care
Should you find you have any open sores, and or a plantars wart..PLEASE let us know in advance, and please cover these with a solid large surfaced band-aid. These are highly contagious and it is important we ensure all other clients are protected and your machine or mat is cleaned very well.
Sick/Contagious
If you become sick or are contagious we recommend you cancel your privates or classes until you are better. No one wants to catch your cold or virus.
Client + Online registration
If you’d like to register for a specific class or request more information about our classes, please fill out our online Class Registration and Request for Information Form. Book Now »
